Printed Catalogs are not available at this time.
Our Product lines are constantly growing and the only listings we offer are our online catalog.
If you would like to print out a page(s) click on the print Icon located at the top of your browser (IE) or right click (Windows) and select the print option.

If you are not satisfied with any Kerosene-Wicks.Com product you may return it within 30 days for replacement or refund.

We do offer quantity discounts on selected items. Call us at 1-800-251-8824 for details.

Simply click on the "Add to Cart" button on the product page. Quantities may be adjusted easily in your shopping cart. Once you're ready to checkout click the "Checkout" button located on your shopping cart.
If you'd prefer to order off-line please call us at
1-800-251-8824.

There are two possible reasons for an empty basket.
1. You have not clicked on the "Add to Cart" button.
2. You have removed items from the shopping cart.

We accept Visa, MasterCard, American Express & Discover.

Yes, we gladly accept mail orders. To order by mail follow these steps:
1. Include a note with the following information Product Name, Product ID, Total purchase amount of your order& your shipping address.
2. Payment must include the shipping charge. To calculate the shipping charge add the item(s) to your cart by clicking on the "Add to Cart" button, then click on the "Shopping Cart" button located below the menu tabs. Click on "Calculate Shipping Cost" button. This will open a new window. In the new windows select your shipping state and click the "Find Cost" button. The total amount of your order will then be displayed.
3. We do not accept COD's. We must receive payment before we ship your item(s). Personal Checks are held for 7 days. Credit Cards, Money Orders & Cashier's Checks are processed upon receipt.

At Kerosene-Wicks.Com on-line security is of the highest importance. To make sure all our customer's transactions are protected, we use Secure Socket Layer (SSL) an industry standard to encrypt all information provided to us by the customer. This insures that only we can see the information and no one else.

Our automated system generates a confirmation email to customers who enter their email address in the box provided on the secure checkout form. You may feel comfortable in providing us with this information. We do not sell, rent, lease or give away any customer information. Also we do not send out any "spam" mail.

Your credit card will be charged when we ship your item(s).

If you notice an error in, or would like to change the shipping address please call or email us as soon as possible. We ship most items within 24-48 hours of receiving the order.

If you'd like to cancel an order please call or email us as soon as possible. We ship most items within 24-48 hours of receiving the order. Once the item(s) has been shipped all returns and exchanges fall under our Return Policy.

We send an order shipment notice via email when your item(s) ship. (This applies only to customers who enter their email address in the box provided on the secure checkout form.) Most customers receive their merchandise within within 3 to 8 business days of placing the order.

At present we only collect Virginia state sales tax on Virginia orders. All other states and provinces are tax free at this time.

You will receive an email notification from us that one or more of your items are out of stock along with an estimate of when we expect to be able to ship to you. (This applies only to customers who enter their email address in the box provided on the secure checkout form.)

Our Shopping Cart does not allow for multiple shipping addresses. This is for your protection. You may specify a different shipping address on the secure checkout form but different orders must be placed separately.

Your Order will be shipped UPS Ground or US Mail if it is being shipped inside the Continental United States. We also offer Next Day Service, Second Day Service, and Three Day Service. (Subject to our guidelines, see Shipping Information page for details) Express shipping may be selected at Checkout.

We ship most items within 24-48 hours of receiving the order. Most orders are received by the customer within 3 to 8 business days of placing the order. (Excluding express shipping orders, see Shipping Information page for details) If you need your order on or by a specific date we recommend that you use one of our express shipping services.

To see how much an item's delivery charges will be Click on the "Shipping Cost" link located underneath "Calculate your shipping cost". A new window will open. Next select the state or province the product will be shipped to. Then click "Calculate" and the shipping costs for the product will be displayed.

Currently we ship only to the Continental United States, APO, & Canada.

If your package arrives damaged, please notify the delivery person immediately. If the delivery person has left please call us as soon as possible. Kerosene-Wicks.Com must be notified of any shortage or damaged merchandise within 10 days.

First, compare your packing slip to the merchandise you received. If some item(s) are missing and you didn't receive a second box, check your email. You should have received an email notification from us that one or more of your items are out of stock along with an estimate of when we expect to be able to ship to you. (This applies only to customers who enter their email address in the box provided on the secure checkout form.) If you find this doesn't apply to your order then call or email us. We'll be glad to work with you to correct the problem.

If you are not satisfied with any Kerosene-Wicks.Com product you may return it within 30 days for replacement or refund. For full details see our Return Policy page.

Request an RMA number by calling us at 1-800-251-8824. All merchandise returned to us for any reason MUST have an RMA number. Returns without an RMA number are subject to a 20% restocking fee. All merchandise (unless damaged in shipping) must be returned to us in new re-sellable condition with the original box, all factory or product manuals and factory packaging materials. Failure to include these materials may result in our not accepting your return.

Any Personally Identifiable Information we collect is used only for the express purpose of providing the requested information, products, or services. We do not sell, trade, or rent to others the Personally Identifiable Information we collect online. Your information stops with us period.

At Kerosene-Wicks.Com on-line security is of the highest importance. To make sure all our customer's transactions are protected, we use Secure Socket Layer (SSL) an industry standard to encrypt all information provided to us by the customer. This insures that only we can see the information and no one else.

Kerosene-Wicks.Com has created a privacy statement in order to demonstrate our firm commitment to our customer's privacy. To view our policy in detail see our Privacy Statement page.